Details
Customer service- It's at the heart of more jobs than you might think!
EuroCham's Training Academy will host the professional training course on Excellence in Customer Service: Making the Sale on 12-13 September. This 2-day training course will equip you with essential skills for delivering exceptional customer service and learn effective communication techniques and strategies for handling challenging situations.
Take this course to learn how to take advantage of that short window of opportunity you get when you’re dealing with a customer or an external client. It doesn’t matter if you’re outgoing or shy, this course will give you tools and techniques to boost your confidence in customer relations.
Note: This course will be conducted in both Khmer and English and is exclusively open to Cambodian nationals. As a pilot initiative, it focuses on addressing the skills gaps identified in EuroCham's Skills Gap Assessment Report 2024 and is offered at a special discounted rate. Future training sessions will revert back to EuroCham's usual training format and be open to foreign participants as well.
Deadline to apply: 5 September, 2024 by 11am
Course objectives
By the end of this training, participants will:
- Understand the principles of exceptional customer service
- Develop key skills for effective communication and relationship building
- Learn how to handle difficult customers and situations
- Master sales techniques for customer service professionals
- Identify and leverage sales opportunities during customer interactions
- Collect and utilise customer feedback to enhance service quality
- Develop a personal action plan for ongoing professional development.
Training details
- Day One: 12th September 2024 (Thursday)
- Day Two: 13th September 2024 (Friday)
- Time: 9:00am-5:00pm
- Language: English and Khmer
- Price: ($200 for member, $250 for non-member)
Instructor background
Professional Experience:
Our trainer has over a decade of experience in programme management, leadership, and business consulting, focusing on customer service excellence and sales skills. She has developed and implemented successful programmes and managed high-performing teams in international and local NGOs. With six years of experience as a business consultant and entrepreneur, she has helped startups and small businesses achieve sales targets and sustainable growth. As a certified professional trainer, she enhances customer service, communication, problem-solving, and leadership skills. Academic Experience: Holding an Executive Master's in Development Policies and Practices (DPP) from Geneva, Switzerland, she combines advanced education with practical experience, making her a sought-after expert for improving customer service, sales strategies, and leadership effectiveness.
Academic Experience:
Holding an Executive Master's in Development Policies and Practices (DPP) from Geneva, Switzerland, she combines advanced education with practical experience, making her a sought-after expert for improving customer service, sales strategies, and leadership effectiveness.
For more information and registration, please contact
Mr. Zandre VAN STRATEN
Services Coordinator
Email: services.coordinator@eurocham-
Phone: +855 10 888 034
Mr. NGUON SAO Puthiridh
Training Academy Officer
Email: market.analyst3@eurocham-
Phone: +855 10 887 950
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