Igniting your passion for service and transforming you into a Customer Champion!
In a world where staff are increasingly hesitant to engage in face-to-face interactions with customers due to the pervasive use of technology, our facilitated 2-day workshop serves as a transformative experience and a break free from the confines of these digital barriers.
Over the facilitated course of this 2-day workshop is not just about learning skills, it is about igniting your passion for service and transforming you into a customer champion. Prepare to embark on a journey where you'll master the art of exceeding expectations, forging bonds, and turning every interaction into a masterpiece of delight. “Customer Service is not a department. It’s a philosophy.” – Shep Hyken.
This Training Course has limited seating and is based on a first-come-first-serve basis. Advance payment is recommended to book your spot.
Make your reservations today!
Training Course Objectives
Throughout the course, the participant will learn how to:
- Define Customer Service and explain how customer behaviour and perspective about service have evolved
- Develop Customer Service mindsets and apply them in real-world service scenarios
- Relate the impact of customer experience on business and demonstrate customer service behaviour
- Design your service ceremonies
Click for the course details
- Venue: TBC
- Day One: February 13th, 2024 (Tuesday)
- Day Two: February 14th, 2024 (Wednesday)
- Time: 9:00am - 5:00pm (each day)
- Member price: $265
- Non-member price: $315
- Coffee Breaks and Lunch will be provided
Who is this course for?
This course is for those in customer-facing positions, including:
- Customer service representatives
- Sales associates, and
- Hospitality professionals
About Our Trainer
Mr. Chansathea Chou, Luxury Business Group (LGB)
Luxury Business Group (LBG) is a global consulting and operating firm bridging Europe and Asia. LBG specialised in luxury, retail, hospitality, and service industries. LBG consists of three business units: LBP (Partner) for business consulting and development, LBT (Talent) for talent identification and recruitment and LBI (Institute) for a tailor-made training programs and customer experience contents. By combining these three business units, Luxury Business Group provides a comprehensive one-stop solution for the retail - hospitality and service industries, from consulting to operations, and sets clear standards of the luxury sector for customers.
Our facilitator, B.Ed and MBA, is a passionate HR professional specialized in Learning and Talent Development. With selectively over 15 years of experience in both local and international companies, he has accumulated his expertise around customer service across service industry including but not limited to education, travel and hospitality, banking.
For Further Information and Registration
Mr. NGUON SAO Puthiridh
Phone: +855 (0) 10 887 950