Service Engineer

• Location: Phnom Penh
• Career Level:
• Employment Type: Full Time
• Start Date: Tue 16 October, 2018
• Application Deadline: Thu 01 November, 2018

Handle all technical and application related steps in selling process till after-sales-service of GE Ultrasound instruments including consult clients the best solutions, provide them professional technical training and services as MediGroup's standard.

Technical service:
- Installation: Preparing the instrument (QC), Checking arrangement at customer site (phone call), and Installing the system with all accessories and peripherals.
- Troubleshooting: Handle all technical issues related to after-sales-service of Ultrasound instruments. Pay trouble shooting service visits to clients upon request to solve urgent problems with instruments.
Contact to the manufacture for the best support in solving issue and parts claiming in warranty.
- Maintenance: Do routine maintenance of instruments in appointed areas to make sure instruments run according to specifications and give stable and correct results. Suggest necessary change of consumable and replaceable spare parts for instruments.

Application:
- Training: User guide, technology transferring, image optimizing, system optimizing and do the basic scanning on the model (not patient).
- Demonstration: Showing the best performance of our instrument to customers (instruction at MG office or installation at customer site).
- Coordinate with product team to handle product complaint.

Customer care:
- Listening, sharing and recoding the feedback to increase customers’ satisfaction and improve our process.
- Caring the customers in responsibility area with information, system status, clinic status, development orientation, expectation, etc.

Report
- Make reports after service visit, travelling on weekly meeting.
Others:
- Support sales division to collect and evaluate information from clients and in the market including competitors and

Competitive products.
- Continuously develop product knowledge through self-study and provided training.
- Support and contribute to general business development of the company.
- Other jobs assigned by Line Manager.

Education / Training Qualifications:
− Graduated from University of Technology, University of Technology and Education, International University.
− Major in Electric, Electronic, Biomedical

Experience:
− At least 1-year experience as Service Engineer in Medical equipment.
− Having experience with Ultrasound equipment is an advantage.

Knowledge / Skills / Personalities:
− Male. From 25 - 35 years old.
− Desire to develop and ascend in assigned field.
− Good communication skills and good customer service mind.
− Good technical analyze and problem solving skills.
− High responsible, work hard and willing to travel.
− Good English (for product learning and working with the manufacturers).
− PC skills (software, MS office).