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Job Details
  • Location: Kep province.
  • Career Level: Management.
  • Employment Type: Full Time
  • Salary Range: to be discussed.
  • Start Date: Sun 22 April, 2018
  • Application Deadline: Mon 07 May, 2018
Job Description

Main Duties & Responsibilities

  • Liaise between customers, Guest Relations Manager (GRM), GM, heads of departments, and staff workers.
  • Supervise, support, monitor, coordinate and work with all heads of various departments in all aspects of running the resort and to ensure daily operations run smoothly.
  • Assist GRM and solving/serving all complaints/requests from the guests and intervene if GRM is absent.
  • Provide timely and constructive feedback to heads of departments and staff workers regarding their duties and the way to conduct these duties making sure they perform their duties to their best abilities and in accordance with resort’s policies.
  • In consultation with GRM and GM, develop and implement the resort policies and standard operational procedures for the smooth and efficient operations of each department and resort as a whole.
  • Daily, weekly and monthly meet with heads of departments and review staff’s daily activities, duties, and assist them when needed.
  • Rectify any problems immediately.
  • Address customers’ complaints promptly and refer to relevant departments, Guest Relations Manager and GM for further info and action.
  • When required, organize staff recruitment including advertising, job interviews, selection of prospective employees, and contract negotiations in agreement with GM and provide staff training when needed.
  • Ensure the resort premises are in a suitable condition to receive and serve guests by conducting daily inspections of all departments with their respective managers, all public areas and grounds for cleanliness, ambience and appearance, staff grooming, service readiness of all hotel facilities (front office, restaurant/bar/kitchen, housekeeping, pools, etc.), and with correct implementation of the resort’s routines and strategies.
  • Ensure efficient and courteous service is provided to guests at all time.
  • Regularly inspect the stores, particularly in food and beverage, and housekeeping, and maintenance areas, to check the stock in hand (stock levels, expiry dates, quality) by working with the stock keeper and relevant departments and make sure the storage of all equipment, maintenance tools of the resort are correctly and carefully taken care by the responsible department(s).
  • Ensure all booking/reservation/inquiry operations (through online or email, phone or walk-in) run smoothly without obstruction or delay.  To provide support to the team or intervene in case needed.
  • Closely supervise staff in terms of job attendance and punctuality. Assign duties to workers, design schedule work shifts, approve and monitor staff members’ days off and holidays. Monitor employees’ performance and the quality of the work performed by staff members together with the department managers. Take the required disciplinary actions if job performance/job attendance is not satisfactory.
  • Address all matters relating to repairs, maintenance, and construction/installation of new equipment and report to GM for update and when necessary.
  • For all new construction, installation of new equipment, renovations, discuss the work plan with GM and closely supervise the workers to make sure they perform the agreed jobs to the highest level of quality.
  • Manage cost control policy, local purchase and expense approval, price negotiation and quality control.
  • Approve and monitor daily/weekly/monthly reports on cash flow, revenues, expenses and credit payments.
  • In support and in cooperation with Guest Relations Manager/GM and based on guests’ feedback, attend quickly to any issues of maintenance in the rooms or other areas/facilities of the resort.
  • Develop maintenance schedules for all areas/facilities of the resort, including daily, weekly, monthly, annual maintenance activities. Make sure the relevant staff implement these schedules and monitor their progress.
  • Develop and maintain a complete list of suppliers/service people who can be contacted when repairs need to be conducted in the resort effectively and efficiently. Monitor and supervise closely the work of outside suppliers/repairmen.
  • Organize and chair regular meetings with all heads of department to discuss routine operational matters and any relevant problem or issue.
  • Prepare required paperwork in relation to the resort’s operations. Liaise with local/relevant authorities for any matters related to the resort.
  • Regularly meet with the Guest Relations Manager/GM to assess and review customer satisfaction and ways to improve it, and to discuss marketing/sales operations and strategies to grow and develop the business.
  • Work in cooperation with Guest Relations Manager/Front Office team to organize and coordinate the smooth running of group bookings, particularly those involving the meeting room, catering and other events provided by the resort.
  • Manage the safe filing of all soft and hard data and other documents of the resort.
  • Make a weekly and monthly report to GM
  • Perform any reasonable duties assigned by management from time to time if/when needed.
Requirements

Requirements of the position

  • Experience at least two hears in hotel management
  • Good communication skills, and good knowledge of written and spoken Khmer and English
  • Willingness to be available on call to resolve any urgent problems or emergencies when necessary.
  • Good level of computer literacy

 

 

 

How to Apply

Interested individual can submit CV with recent photo and references/cover letter to Leflamboyant_resort@leflamboyant-resort.com or drop it at Le Flamboyant Resort and Spa at Kep province.. Only short-listed candidates will be contacted for interview.