Posted by: EuroCham Cambodia

Job Details
  • Location: Siem Reap
  • Career Level: Experienced
  • Employment Type: Full Time
  • Application Deadline: Tue 28 February, 2017
Job Description

In charge of the daily operation of the boutique – front and back office – with the aim to communicate the overall brand message in a successful manner to generate business. The candidate will be responsible for the following:

 

ROLES AND RESPONSIBILITIES

 

1. SALES MANAGEMENT :

• Guide and drive the sales staff to fulfill the monthly and annual sales targets set by Management

• Achieve key performance indicator values defined by Management

• Implement action plans, focusing on the improvement of sales and service excellence

• Implement retail and commercial policies formulated by Management

• Collect relevant information on the results of boutique events as well as external factors' potential influence on the business.

 

2. CLIENT AND SERVICE MANAGEMENT

• Provide the highest level of customer service by respecting  Services guidelines

• Satisfy customers by providing a service of excellence, adapted customer after-sales service and taking care of any complaints

• Build long-term relationships with customers and take care of VIP clients

• Manage the development of the boutique’s clientele by developing a qualified customer database and building a strong VIP customer database.

 

3. MAISON AMBASSADOR :

• Responsible for the standard of welcoming & handling the customers (in the boutique, on the phone, by email and during events)

• Enhance the brand's image by maintaining standards and integrity both within the boutique and outside and in compliance with rules and guidelines

• Local Brand Ambassador with partners and local dignitaries

 

4. STAFF MANAGEMENT :

• Inspire and motivate the sales associates to establish a cohesive and effective team

• Coach and train Boutique staff to drive up individual performance

• Express the Boutique recruitment needs to maintain proper and effective headcount – Conduct recruitment interviews following Maison’s best interest

• Create and enforce action plans focusing on improving sales associates’ product knowledge, selling skills and service attitude

• Monitor the appearance and behavior of each Boutique employee - Impeccable grooming and service excellence

 

5. BOUTIQUE OPERATIONS MANAGEMENT :

• Manage, implement and evaluate boutique operations on an on-going basis

• Manage optimal levels of inventories and stock in coordination with the Operations Department

• Prepare various daily and monthly reports for management analysis on a regular basis

Requirements

• Minimum 5 years of experience in retail sales and management, preferably in luxury retail industry or luxury hospitality industry.

• Strong leadership skills with ability to motivate, develop and cultivate a team

• Excellent customer service, organizational and problem solving skills

• Experience with high profile clients, PR events, and ability to network is required

• Excellent proficiency in English. Mandarin speaking would be great plus.

• Proficient in Microsoft excel, word

How to Apply

Interested candidates, please send your CV and Cover Letter to recruitment@eurochham-cambodia.org with the reference code 'JOB01C' written in the subject line to be considered for the position.